ASTRA is partnered with ASTRA Group Services – RTO No. 31544
Terms and conditions
ASTRA are Professional Practitioners who deliver high quality, cost effective and measurable outcomes to clients. We achieve this through the right mix of professional qualifications, hands on conceptual expertise and practical industry experience.
As Professional Practitioners, we partner with clients to provide tailored and integrated solutions that make a difference in the health and safety of your workplace.
Five steps to attending an ASTRA public course in Brisbane
Deciding what and where to study can be a big decision. These five steps will assist you to navigate the path to enjoying your learning experience with ASTRA.
Use the ASTRA course overview page to explore what you can study, and find out what pre-requisite requirements are needed for the course you are interested in.
Phone us on 1300 260 300 and ask us about the course.
ASTRA Student Checklist:
Ring us or simply leave your details and we will contact you. We welcome you to drop in to our training centre in Brisbane and get a feel for our facility.
Either via the touch of a button online (‘enroll now’ button on each course page) or via the phone when we are talking to you, it’s simple to get started.
Find out more about the benefits of enrolling with ASTRA. All RTO Information can also be viewed online, including:
Find out more about the benefits of enrolling with Australian Safety Training Reliably Assured (ASTRA.) Our training partner, ASTRA Group Services Pty Ltd, RTO No. 31544, Information can also be viewed online.
Remember, we are here to assist to sort out any arrangement to help you to have an enjoyable learning experience with ASTRA.
Contact us on 1300 260 300, we’d love to hear from you.
As Professional Practitioners, we partner with clients to provide tailored and integrated solutions that make a difference in the health and safety of your workplace.
Who can attend your course?
Unless otherwise specified, anyone can enrol. Our courses are open to the general public.
Will there be course notes provided?
A range of hard copy material will be available to students during their course. Each student will be issued with a USB stick that contains copies of the course manuals and other resources e.g. legislation, codes of practice, handouts etc.
Do I need to bring lunch?
Unless otherwise stated, most ASTRA courses are a full day. Therefore, we recommend that you bring along lunch. If you prefer to purchase your lunch, there are the following food outlets available within the Lawnton Country Markets Complex;
ASTRA Training venue includes tea and coffee-making facilities and a refrigerator to store your lunch, Microwave, Toaster, Hot Sandwich Press.
Where are the courses held?
Almost all courses are held on the ASTRA premises. You will receive a confirmation letter containing the full details including address, transport options, parking information or else, see the contact us information.
What methods of payment do you accept?
Phone or in-person: Electronic funds transfer (EFT), Visa (credit or debit card), MasterCard (credit or debit card), Post, Cheque, Cash.
Do you offer a payment plan option?
Yes. Please call 1300 260 300 or email to enquiries@astraedu.com.au for more information
ASTRA Professional Practitioners create and sustain a high quality consulting relationship with clients and their employees. They draw upon their professional accomplishments and career experiences to deliver personalised learning and valuable vocational insights in the classroom.
Noel Stone – HSE Consultant – Trainer – Safety Coach & Mentor
Chartered Professional Member Safety Institute Australia (Inc) – Registered Safety Professional – Member Aust. Institute Training & Development
Noel has a very broad range of experience in a wide range of industries from small business through to large enterprises and to a broad industry base.
Seasoned safety specialist with fourteen Mega Projects and HSE Manager of numerous Major Project experience spanning 30 + years as an experienced professional in a variety of industries, including but not limited to:
Anna Douglas – TAE Trainer /Assessor
With a diverse background ranging from public transport sector to the hotel industry, Anna Douglas has been a vocational trainer and assessor within firstly the British National Vocational Qualifications framework (N.V.Q.) and then the Australian National Vocational Education and Training (V.E.T.) system since the early 2000’s.
Anna’s career in Australia started working for a registered training organisation (R.T.O.) as an industry trainer and assessor in the workplace. She trained and assessed numerous qualifications ranging from skills sets to Certification IV level in transport, warehouse and logistics, business administration and leadership. Moving on to work at an R.T.O. specialising in health and safety, mining and construction, she started as a training and assessment specialist Training Developer, responsibility for training design and development of the Certificate IV in Training and Assessment. Delivery of the training and assessment course was both for public courses as well as at client locations using contextualised course formats and material. As the operations expanded, Anna moved into an operational role as Business Operations Manager, including leading projects to aid business expansions. Quality assurance and R.T.O. compliance was Anna’s area of expertise as she managed the three branches, Brendale as Head Office, Townsville and Blackwater. All learning partnerships processes and protocols, human and physical resources and standard operating procedures were set up to aid the registered training organisation operation and compliance with the national regulator for R.T.O’s.
Excited by the continuing change in the V.E.T. section and having completed the two V.E.T. sector Diplomas, Anna continous to deliver the Certificate IV in Training and Assessment.
John Adams – HSES Consultant – Trainer – Safety Coach & Mentor
Member Safety Institute Australia (Inc) – Commissioner for Declarations QLD
In excess of 28 years of extensive Health & Safety, Environmental and Security management experience in both senior Corporate and senior Project management roles. John’s experience has been gained in Greenfield and Brownfield Projects at remote and other locations within Australia and at numerous foreign locations. His career has been focused principally but not solely on construction management within the oil and gas and other resources industries.
Broad industry exposure in a range of cultures has provided John with a significant depth of education and experience in Project management, management system development and implementation and training program development and delivery. This education and experience together with an inherent drive for progress and improvement has resulted in the more recent development of a strong understanding of coaching, mentoring and behavioral management programs.
As an experienced mentor and coach to project management teams, workers, EPC Contractors and suppliers, John has the attributes that health, safety, environment and security minded organisations need in their management teams in today’s and tomorrow’s challenging times.
John has an enthusiasm for proactive and innovative development of health, safety and security management and is a strong advocate of mentoring and coaching to instill and maintain a constructive health and safety culture.
Ian Williams – Consultant – University Lecturer – Trainer – Coach & Mentor
Chartered Engineer (CEng), Chartered Scientist (CSci), Chartered Environmentalist (CEnv) Fellow, Institution of Chemical Engineers (FIChemE)
Forty years’ experience – in the oil & gas, petrochemical, chemicals, minerals, metals & energy industries, having worked in and visited over 40 countries covering a wide range of cultural and geographic environments. Ian has held many senior management positions where his people & technical skills are needed foremost & equally successful in individual technical, research & consulting roles, primarily responsible for his own and his team’s performance.
Above all, Ian has maintained excellent relationships with clients and work teams and in all cases has actively upheld the interest of all stakeholders.
Ian is held in high esteem in both Australia and Internationally, with postings in Australia, UK, Pakistan, Angola, UAE, Canada, Qatar and Brunei covering project development, design, construction, commissioning & operations, together with positions in consulting, academia, government and International Dev. He has also worked in Indonesia, India, Switzerland, Japan, Kenya, Chile and the USA.
Ian has held two senior international development positions over a total of four years in Pakistan with both the World Bank & Asian Development Bank and was engaged to investigate & recommend industrial dev. & import replacement strategy and to implement Stage I of the National Conservation Strategy.
Overall Ian’s responsibility has extended from the level of development / research officer to section manager, study manager, project manager, project director, plant manager, and general manager of many major international projects.
His skills include all stages of project implementation from conceptual and feasibility studies to design, financial closeout, contract award, construction, commissioning, handover and operating.
Noel Stone – HSE Consultant – Trainer – Safety Coach & Mentor
Chartered Professional Member Safety Institute Australia (Inc) – Registered Safety Professional – Member Aust. Institute Training & Development
Noel has a very broad range of experience in a wide range of industries from small business through to large enterprises and to a broad industry base. Seasoned safety specialist with fourteen Mega Projects and HSE Manager of numerous Major Project experience spanning 30 + years as an experienced professional in a variety of industries, including but not limited to:
ASTRA is partnered with ASTRA Group Services – RTO No. 31544
Terms and conditions
Payment
If cancellation occurs thereafter, refunds will be paid in accordance with the policy below:
Cancellations and Refunds
A credit card surcharge of 0.869% will apply to all credit card payments. This surcharge represents the bank processing fees incurred by ASTRA for receiving payments by Visa and Mastercard. Amex and Diners cards are not accepted by ASTRA.
PRIVACY NOTICE FOR ASTRA STUDENTS
Under the Data Provision Requirements 2012, ASTRA and our partner Registered Training Organisation, ASTRA Group Services (code 31544) are required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by ASTRA for statistical, regulatory and research purposes. ASTRA Group Services may disclose your personal information for these purposes to third parties, including:
Personal information disclosed to NCVER may be used or disclosed for the following purposes:
You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).
ASTRA WEBSITE PRIVACY AND DATA COLLECTION POLICY
Thank you for visiting the ASTRA website. We know that you care about how information about you is used and stored. This document sets out our Privacy and Data Collection Policy, and your visit to the website is subject to this policy. ASTRA reserves the right to change and update this policy at any time, with such changes effective immediately upon posting to the website. If the policy changes, a notice will be posted on this website advising you of the change. It is your responsibility to ensure that you are aware of recent changes to the policy.
If you visit or use this website, your acceptance of this policy is implied, as is your consent to any disclosures made in accordance with this policy. Please take the time to read it carefully.
Children may only use this website with appropriate adult supervision from a parent, guardian or other adult. ASTRA does not knowingly collect information from children under 18 years of age.
Data Collection
In order to efficiently process your enquiries, bookings and payments, we may gather the following types of information about you:
Personal Information
We collect the following personal information from you at the time of enquiry:
Employment Information
We collect the following employment information from you at the time of booking:
Training Information
We collect the following training information from you at the time of enquiry:
Payment Information
We collect the following payment information from you at the time of booking:
Statistical Information
We ask that you provide the following (optional) information at the time of booking:
Data Storage
Any information we collect about you is stored within our premises in the short term, and a random sample of information is stored off site in a secure data storage facility in the long term. All information collected electronically is stored on our secure server located within our premises. Information collected through this website is stored in a secure password-protected database off site. This information is available to ASTRA staff within their secure administration website (credit card information is NOT stored anywhere) and information stored on the secure database is available only to the ASTRA webmaster (currently an employee of ASTRA).
Credit card and other payment information is destroyed immediately after use. Paper copies of information are shredded to ensure the privacy and security of your information.
Access to your information
ASTRA will, upon verification of your identify, disclose to you the personal and booking information that it keeps in relation to your booking. Where the law permits non-disclosure, ASTRA will disclose such information to you only after discussion with the Principal.
Information stored by ASTRA is available only to persons employed by the organisation. In some circumstances, ASTRA will disclose certain information about you (such as name, employer, and course bookings) to contractors retained by us as trainers. Under no circumstances will your information be disclosed to an employee or contractor who is not directly involved with processing your booking or payment or facilitating your training.
Except to the extent required by law and for the following exceptions, no external organisation or third party has any access to the information ASTRA keeps about you. Industry bodies and boards are provided with broad statistical information (such as number of attendees at certain courses), and in circumstances where your employer has paid for your training they may be advised of attendance and assessment results upon request. No further personal or payment information is provided.
ASTRA does not share, sell or provide any of your personal information to advertising or marketing organisations.
Linked Sites
This website contains links to other websites. ASTRA is not responsible for the privacy practices or the content of other websites accessed by links from this website.
Updating your information
Any information you provide to ASTRA may be added to or updated by you at any time. You should ensure that your contact details are kept updated to minimise the risk of mail or other information being sent to an unrelated party.
Information collected by third parties
During a visitor’s use of the site, ASTRA may collect information about their computer, including where available the IP address, operating system and browser types, for system administration. This is statistical data about the users’ browsing actions and patterns and does not identify any individual. For the same reason, ASTRA may obtain information about general Internet usage by using a cookie file which is stored on the hard drive of a visitor’s computer. Cookies contain information that is transferred to a computer’s hard drive and may help to improve the ASTRA website and to deliver a better and more personalised service to clients.
Visitors to the ASTRA website may refuse to accept cookies by changing their computer browser settings. Unless a visitor has adjusted their browser settings so that it will refuse cookies, the ASTRA website will issue cookies when they log on to the ASTRA site. ASTRA do not link IP addresses to anything personally identifiable. This means that while a user session will be logged, it will remain anonymous to ASTRA.
Sensitive Information
There is certain information which is deemed to be sensitive at law, including for example, your race, sexual preference, criminal record or membership of a political association or trade union. ASTRA does not knowingly collect any such sensitive information about you, and will not do so unless your prior consent has been obtained.
Concerns and further information
If you have any questions about this policy or anything else on this website, please contact us and we will be only too happy to assist you in any way possible.
As a Registered Training Organisation, ASTRA operates in accordance with the principles and standards of the Australian Skills Quality Authority (ASQA).
Legislative Requirements
In all dealings with staff and learners, ASTRA endeavours to observe and comply with all relevant Commonwealth and State legislation, in particular the following:
Access and Equity
All learners will be enrolled in an ethical and responsible manner, consistent with requirements of the relevant Training Product or National Training Package. Our Access and Equity policy ensures that client selection decisions comply with equal opportunity legislation.
Appropriately qualified staff will assess the extent to which an applicant is likely to achieve the stated competency standards and outcomes of a course based on the applicant’s qualifications and/or experience.
Quality Focus
ASTRA is committed to providing quality service and is focused on continuous improvement for all our systems, products and processes. We seek feedback from learners, staff and clients and value their contribution towards improving programs and services.
Client Service
We have sound management and administrative processes to ensure delivery of an efficient client service. Learner assessment results, Qualifications and Statements of Attainment are issued in a timely manner and competencies are recorded and certified in accordance with national guidelines.
Our commitment to a quality client service is also demonstrated by the following:
ASTRA ensures that this information is disseminated and understood by our staff and clients.
Our enrolment process ensures that all fees and charges are made known to learners prior to enrolment, course content and assessment procedures are explained and vocational outcomes are outlined.
External Audit and Review
ASTRA participates in external monitoring and review processes conducted by State Government authorities. These processes may include random compliance and quality audits, audit following a complaint, and audit for the purpose of maintaining or extending our scope of registration.
Financial and Administrative Practices
ASTRA guarantees the sound financial position of the business. We take measures to ensure that course fees paid in advance are identified and protected and the business maintains appropriate insurance policies.
Learner records are managed to ensure confidentiality and security of learner information is maintained. All learner records are stored and archived in accordance with State Government departmental requirements and retained records are retrievable for perusal by learners or regulatory authorities if requested.
Marketing and Advertising
ASTRA markets its products and services with integrity, accuracy and professionalism, avoiding ambiguous and vague statements. In the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product.
Training and Assessment Standards
Our staff have appropriate qualifications and experience to deliver training and assessment relevant to the training products and services offered. We are committed to the ongoing professional development of our staff and we regularly conduct assessor monitoring and peer review to continually improve assessment methods and training delivery. Assessment is conducted in accordance with ASQA standards (including Recognition of Prior Learning and Direct Credit Transfer) and where necessary, arrangements for language, literacy or numeracy support are made.
At all times, we will provide adequate facilities, equipment and materials to create an environment that is conducive to successful learning.
ASTRA staff will ensure that prospective candidates meet minimum levels of language, literacy and numeracy skill where such a level is a prerequisite of enrolment.
ASTRA recognises that there may be occasions when learners will need assistance in the areas of language, literacy and numeracy.
In these situations, ASTRA staff will use alternative learning and assessment strategies that meet the requirements of the Nationally Recognised Training package or product.
If this is not possible, or proves to be inadequate in the circumstances, ASTRA staff will report to a Principal instances where specialist expertise and assistance may be required. If necessary, ASTRA will undertake to locate and direct the learner to an appropriate literacy and/or numeracy support program.
ASTRA are Professional Practitioners who deliver high quality, cost effective and measurable outcomes to clients. We achieve this through the right mix of professional qualifications, hands on conceptual expertise and practical industry experience.
As Professional Practitioners, we partner with clients to provide tailored and integrated solutions that make a difference in the health and safety of your workplace.
Five steps to attending an ASTRA public course in Brisbane
Deciding what and where to study can be a big decision. These five steps will assist you to navigate the path to enjoying your learning experience with ASTRA.
Use the ASTRA course overview page to explore what you can study, and find out what pre-requisite requirements are needed for the course you are interested in.
Phone us on 1300 260 300 and ask us about the course.
ASTRA Student Checklist:
Ring us or simply leave your details and we will contact you. We welcome you to drop in to our training centre in Brisbane and get a feel for our facility.
Either via the touch of a button online (‘enroll now’ button on each course page) or via the phone when we are talking to you, it’s simple to get started.
Find out more about the benefits of enrolling with ASTRA. All RTO Information can also be viewed online, including:
Find out more about the benefits of enrolling with Australian Safety Training Reliably Assured (ASTRA.) Our training partner, ASTRA Group Services Pty Ltd, RTO No. 31544, Information can also be viewed online.
Remember, we are here to assist to sort out any arrangement to help you to have an enjoyable learning experience with ASTRA.
Contact us on 1300 260 300, we’d love to hear from you.
As Professional Practitioners, we partner with clients to provide tailored and integrated solutions that make a difference in the health and safety of your workplace.
Who can attend your course?
Unless otherwise specified, anyone can enrol. Our courses are open to the general public.
Will there be course notes provided?
A range of hard copy material will be available to students during their course. Each student will be issued with a USB stick that contains copies of the course manuals and other resources e.g. legislation, codes of practice, handouts etc.
Do I need to bring lunch?
Unless otherwise stated, most ASTRA courses are a full day. Therefore, we recommend that you bring along lunch. If you prefer to purchase your lunch, there are the following food outlets available within the Lawnton Country Markets Complex;
ASTRA Training venue includes tea and coffee-making facilities and a refrigerator to store your lunch, Microwave, Toaster, Hot Sandwich Press.
Where are the courses held?
Almost all courses are held on the ASTRA premises. You will receive a confirmation letter containing the full details including address, transport options, parking information or else, see the contact us information.
What methods of payment do you accept?
Phone or in-person: Electronic funds transfer (EFT), Visa (credit or debit card), MasterCard (credit or debit card), Post, Cheque, Cash.
Do you offer a payment plan option?
Yes. Please call 1300 260 300 or email to enquiries@astraedu.com.au for more information
ASTRA Professional Practitioners create and sustain a high quality consulting relationship with clients and their employees. They draw upon their professional accomplishments and career experiences to deliver personalised learning and valuable vocational insights in the classroom.
Noel Stone – HSE Consultant – Trainer – Safety Coach & Mentor
Chartered Professional Member Safety Institute Australia (Inc) – Registered Safety Professional – Member Aust. Institute Training & Development
Noel has a very broad range of experience in a wide range of industries from small business through to large enterprises and to a broad industry base.
Seasoned safety specialist with fourteen Mega Projects and HSE Manager of numerous Major Project experience spanning 30 + years as an experienced professional in a variety of industries, including but not limited to:
Anna Douglas – TAE Trainer /Assessor
With a diverse background ranging from public transport sector to the hotel industry, Anna Douglas has been a vocational trainer and assessor within firstly the British National Vocational Qualifications framework (N.V.Q.) and then the Australian National Vocational Education and Training (V.E.T.) system since the early 2000’s.
Anna’s career in Australia started working for a registered training organisation (R.T.O.) as an industry trainer and assessor in the workplace. She trained and assessed numerous qualifications ranging from skills sets to Certification IV level in transport, warehouse and logistics, business administration and leadership. Moving on to work at an R.T.O. specialising in health and safety, mining and construction, she started as a training and assessment specialist Training Developer, responsibility for training design and development of the Certificate IV in Training and Assessment. Delivery of the training and assessment course was both for public courses as well as at client locations using contextualised course formats and material. As the operations expanded, Anna moved into an operational role as Business Operations Manager, including leading projects to aid business expansions. Quality assurance and R.T.O. compliance was Anna’s area of expertise as she managed the three branches, Brendale as Head Office, Townsville and Blackwater. All learning partnerships processes and protocols, human and physical resources and standard operating procedures were set up to aid the registered training organisation operation and compliance with the national regulator for R.T.O’s.
Excited by the continuing change in the V.E.T. section and having completed the two V.E.T. sector Diplomas, Anna continous to deliver the Certificate IV in Training and Assessment.
John Adams – HSES Consultant – Trainer – Safety Coach & Mentor
Member Safety Institute Australia (Inc) – Commissioner for Declarations QLD
In excess of 28 years of extensive Health & Safety, Environmental and Security management experience in both senior Corporate and senior Project management roles. John’s experience has been gained in Greenfield and Brownfield Projects at remote and other locations within Australia and at numerous foreign locations. His career has been focused principally but not solely on construction management within the oil and gas and other resources industries.
Broad industry exposure in a range of cultures has provided John with a significant depth of education and experience in Project management, management system development and implementation and training program development and delivery. This education and experience together with an inherent drive for progress and improvement has resulted in the more recent development of a strong understanding of coaching, mentoring and behavioral management programs.
As an experienced mentor and coach to project management teams, workers, EPC Contractors and suppliers, John has the attributes that health, safety, environment and security minded organisations need in their management teams in today’s and tomorrow’s challenging times.
John has an enthusiasm for proactive and innovative development of health, safety and security management and is a strong advocate of mentoring and coaching to instill and maintain a constructive health and safety culture.
Ian Williams – Consultant – University Lecturer – Trainer – Coach & Mentor
Chartered Engineer (CEng), Chartered Scientist (CSci), Chartered Environmentalist (CEnv) Fellow, Institution of Chemical Engineers (FIChemE)
Forty years’ experience – in the oil & gas, petrochemical, chemicals, minerals, metals & energy industries, having worked in and visited over 40 countries covering a wide range of cultural and geographic environments. Ian has held many senior management positions where his people & technical skills are needed foremost & equally successful in individual technical, research & consulting roles, primarily responsible for his own and his team’s performance.
Above all, Ian has maintained excellent relationships with clients and work teams and in all cases has actively upheld the interest of all stakeholders.
Ian is held in high esteem in both Australia and Internationally, with postings in Australia, UK, Pakistan, Angola, UAE, Canada, Qatar and Brunei covering project development, design, construction, commissioning & operations, together with positions in consulting, academia, government and International Dev. He has also worked in Indonesia, India, Switzerland, Japan, Kenya, Chile and the USA.
Ian has held two senior international development positions over a total of four years in Pakistan with both the World Bank & Asian Development Bank and was engaged to investigate & recommend industrial dev. & import replacement strategy and to implement Stage I of the National Conservation Strategy.
Overall Ian’s responsibility has extended from the level of development / research officer to section manager, study manager, project manager, project director, plant manager, and general manager of many major international projects.
His skills include all stages of project implementation from conceptual and feasibility studies to design, financial closeout, contract award, construction, commissioning, handover and operating.
Noel Stone – HSE Consultant – Trainer – Safety Coach & Mentor
Chartered Professional Member Safety Institute Australia (Inc) – Registered Safety Professional – Member Aust. Institute Training & Development
Noel has a very broad range of experience in a wide range of industries from small business through to large enterprises and to a broad industry base. Seasoned safety specialist with fourteen Mega Projects and HSE Manager of numerous Major Project experience spanning 30 + years as an experienced professional in a variety of industries, including but not limited to:
ASTRA is partnered with ASTRA Group Services – RTO No. 31544
Terms and conditions
Payment
If cancellation occurs thereafter, refunds will be paid in accordance with the policy below:
Cancellations and Refunds
A credit card surcharge of 0.869% will apply to all credit card payments. This surcharge represents the bank processing fees incurred by ASTRA for receiving payments by Visa and Mastercard. Amex and Diners cards are not accepted by ASTRA.
PRIVACY NOTICE FOR ASTRA STUDENTS
Under the Data Provision Requirements 2012, ASTRA and our partner Registered Training Organisation, ASTRA Group Services (code 31544) are required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by ASTRA for statistical, regulatory and research purposes. ASTRA Group Services may disclose your personal information for these purposes to third parties, including:
Personal information disclosed to NCVER may be used or disclosed for the following purposes:
You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).
ASTRA WEBSITE PRIVACY AND DATA COLLECTION POLICY
Thank you for visiting the ASTRA website. We know that you care about how information about you is used and stored. This document sets out our Privacy and Data Collection Policy, and your visit to the website is subject to this policy. ASTRA reserves the right to change and update this policy at any time, with such changes effective immediately upon posting to the website. If the policy changes, a notice will be posted on this website advising you of the change. It is your responsibility to ensure that you are aware of recent changes to the policy.
If you visit or use this website, your acceptance of this policy is implied, as is your consent to any disclosures made in accordance with this policy. Please take the time to read it carefully.
Children may only use this website with appropriate adult supervision from a parent, guardian or other adult. ASTRA does not knowingly collect information from children under 18 years of age.
Data Collection
In order to efficiently process your enquiries, bookings and payments, we may gather the following types of information about you:
Personal Information
We collect the following personal information from you at the time of enquiry:
Employment Information
We collect the following employment information from you at the time of booking:
Training Information
We collect the following training information from you at the time of enquiry:
Payment Information
We collect the following payment information from you at the time of booking:
Statistical Information
We ask that you provide the following (optional) information at the time of booking:
Data Storage
Any information we collect about you is stored within our premises in the short term, and a random sample of information is stored off site in a secure data storage facility in the long term. All information collected electronically is stored on our secure server located within our premises. Information collected through this website is stored in a secure password-protected database off site. This information is available to ASTRA staff within their secure administration website (credit card information is NOT stored anywhere) and information stored on the secure database is available only to the ASTRA webmaster (currently an employee of ASTRA).
Credit card and other payment information is destroyed immediately after use. Paper copies of information are shredded to ensure the privacy and security of your information.
Access to your information
ASTRA will, upon verification of your identify, disclose to you the personal and booking information that it keeps in relation to your booking. Where the law permits non-disclosure, ASTRA will disclose such information to you only after discussion with the Principal.
Information stored by ASTRA is available only to persons employed by the organisation. In some circumstances, ASTRA will disclose certain information about you (such as name, employer, and course bookings) to contractors retained by us as trainers. Under no circumstances will your information be disclosed to an employee or contractor who is not directly involved with processing your booking or payment or facilitating your training.
Except to the extent required by law and for the following exceptions, no external organisation or third party has any access to the information ASTRA keeps about you. Industry bodies and boards are provided with broad statistical information (such as number of attendees at certain courses), and in circumstances where your employer has paid for your training they may be advised of attendance and assessment results upon request. No further personal or payment information is provided.
ASTRA does not share, sell or provide any of your personal information to advertising or marketing organisations.
Linked Sites
This website contains links to other websites. ASTRA is not responsible for the privacy practices or the content of other websites accessed by links from this website.
Updating your information
Any information you provide to ASTRA may be added to or updated by you at any time. You should ensure that your contact details are kept updated to minimise the risk of mail or other information being sent to an unrelated party.
Information collected by third parties
During a visitor’s use of the site, ASTRA may collect information about their computer, including where available the IP address, operating system and browser types, for system administration. This is statistical data about the users’ browsing actions and patterns and does not identify any individual. For the same reason, ASTRA may obtain information about general Internet usage by using a cookie file which is stored on the hard drive of a visitor’s computer. Cookies contain information that is transferred to a computer’s hard drive and may help to improve the ASTRA website and to deliver a better and more personalised service to clients.
Visitors to the ASTRA website may refuse to accept cookies by changing their computer browser settings. Unless a visitor has adjusted their browser settings so that it will refuse cookies, the ASTRA website will issue cookies when they log on to the ASTRA site. ASTRA do not link IP addresses to anything personally identifiable. This means that while a user session will be logged, it will remain anonymous to ASTRA.
Sensitive Information
There is certain information which is deemed to be sensitive at law, including for example, your race, sexual preference, criminal record or membership of a political association or trade union. ASTRA does not knowingly collect any such sensitive information about you, and will not do so unless your prior consent has been obtained.
Concerns and further information
If you have any questions about this policy or anything else on this website, please contact us and we will be only too happy to assist you in any way possible.
As a Registered Training Organisation, ASTRA operates in accordance with the principles and standards of the Australian Skills Quality Authority (ASQA).
Legislative Requirements
In all dealings with staff and learners, ASTRA endeavours to observe and comply with all relevant Commonwealth and State legislation, in particular the following:
Access and Equity
All learners will be enrolled in an ethical and responsible manner, consistent with requirements of the relevant Training Product or National Training Package. Our Access and Equity policy ensures that client selection decisions comply with equal opportunity legislation.
Appropriately qualified staff will assess the extent to which an applicant is likely to achieve the stated competency standards and outcomes of a course based on the applicant’s qualifications and/or experience.
Quality Focus
ASTRA is committed to providing quality service and is focused on continuous improvement for all our systems, products and processes. We seek feedback from learners, staff and clients and value their contribution towards improving programs and services.
Client Service
We have sound management and administrative processes to ensure delivery of an efficient client service. Learner assessment results, Qualifications and Statements of Attainment are issued in a timely manner and competencies are recorded and certified in accordance with national guidelines.
Our commitment to a quality client service is also demonstrated by the following:
ASTRA ensures that this information is disseminated and understood by our staff and clients.
Our enrolment process ensures that all fees and charges are made known to learners prior to enrolment, course content and assessment procedures are explained and vocational outcomes are outlined.
External Audit and Review
ASTRA participates in external monitoring and review processes conducted by State Government authorities. These processes may include random compliance and quality audits, audit following a complaint, and audit for the purpose of maintaining or extending our scope of registration.
Financial and Administrative Practices
ASTRA guarantees the sound financial position of the business. We take measures to ensure that course fees paid in advance are identified and protected and the business maintains appropriate insurance policies.
Learner records are managed to ensure confidentiality and security of learner information is maintained. All learner records are stored and archived in accordance with State Government departmental requirements and retained records are retrievable for perusal by learners or regulatory authorities if requested.
Marketing and Advertising
ASTRA markets its products and services with integrity, accuracy and professionalism, avoiding ambiguous and vague statements. In the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product.
Training and Assessment Standards
Our staff have appropriate qualifications and experience to deliver training and assessment relevant to the training products and services offered. We are committed to the ongoing professional development of our staff and we regularly conduct assessor monitoring and peer review to continually improve assessment methods and training delivery. Assessment is conducted in accordance with ASQA standards (including Recognition of Prior Learning and Direct Credit Transfer) and where necessary, arrangements for language, literacy or numeracy support are made.
At all times, we will provide adequate facilities, equipment and materials to create an environment that is conducive to successful learning.
ASTRA staff will ensure that prospective candidates meet minimum levels of language, literacy and numeracy skill where such a level is a prerequisite of enrolment.
ASTRA recognises that there may be occasions when learners will need assistance in the areas of language, literacy and numeracy.
In these situations, ASTRA staff will use alternative learning and assessment strategies that meet the requirements of the Nationally Recognised Training package or product.
If this is not possible, or proves to be inadequate in the circumstances, ASTRA staff will report to a Principal instances where specialist expertise and assistance may be required. If necessary, ASTRA will undertake to locate and direct the learner to an appropriate literacy and/or numeracy support program.
Conducted in a friendly and professional manner at a manageable pace in the great environment.
A lot and more knowledge about safety.
Great variety, not just about safety but related to. Very enjoyable.
Always a pleasure to be tough by Noel. Full of knowledge.
Facilitator was fantastic doing the course, keeping crew on track and focused.
That every area was covered, with expert knowledge.
Noel made the course was very interesting, he has a huge amount of knowledge.
Very informative, trainer able to give real life experience.