PRIVACY NOTICE FOR ASTRA STUDENTS
Under the Data Provision Requirements 2012, ASTRA and our partner Registered Training Organisation, ASTRA Group Services (code 31544) are required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by ASTRA for statistical, regulatory and research purposes. ASTRA Group Services may disclose your personal information for these purposes to third parties, including:
- School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
- Employer – if you are enrolled in training paid by your employer;
- Commonwealth and State or Territory government departments and authorised agencies;
- Organisations conducting student surveys; and
Personal information disclosed to NCVER may be used or disclosed for the following purposes:
- Issuing statements of attainment or qualification, and populating authenticated VET transcripts;
- facilitating statistics and research relating to education, including surveys;
- understanding how the VET market operates, for policy, workforce planning and consumer information; and
- administering VET, including programme administration, regulation, monitoring and evaluation.
You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).
ASTRA WEBSITE PRIVACY AND DATA COLLECTION POLICY
Thank you for visiting the ASTRA website. We know that you care about how information about you is used and stored. This document sets out our Privacy and Data Collection Policy, and your visit to the website is subject to this policy. ASTRA reserves the right to change and update this policy at any time, with such changes effective immediately upon posting to the website. If the policy changes, a notice will be posted on this website advising you of the change. It is your responsibility to ensure that you are aware of recent changes to the policy.
If you visit or use this website, your acceptance of this policy is implied, as is your consent to any disclosures made in accordance with this policy. Please take the time to read it carefully.
Children may only use this website with appropriate adult supervision from a parent, guardian or other adult. ASTRA does not knowingly collect information from children under 18 years of age.
In order to efficiently process your enquiries, bookings and payments, we may gather the following types of information about you:
We collect the following personal information from you at the time of enquiry:
- Your name – this is required so that we may properly address you in correspondence and verbal communications. We also use your name to reserve your place on your selected training course.
- Your date of birth – this is used solely for identification purposes. There are many people with the same name who attend our courses, so to ensure that we don’t mix you up with anyone else, we use both your name and date of birth as identification.
- Your address – we use your address to forward correspondence (may include booking confirmation, pre-reading material, and statements of attainment upon course completion) to you.
- Your telephone number – you will receive a courtesy confirmation phone call several days prior to the course commencement date to ensure that you are ready to attend the course and to advise you of any last minute changes.
- Your email address – this is used to send material and information to you which is not appropriate to post to your physical address. Such information may include changes to course start/finish times, updated course requirements, or dates for associated courses. You will also receive a booking confirmation email from us to the email address you have provided.
We collect the following employment information from you at the time of booking:
- Employer name – we regularly provide training to corporate groups, and in some circumstances we may offer training to your employer which may obviate the need for you to attend one of our public courses. We also use your employer’s name to process invoices if required.
We collect the following training information from you at the time of enquiry:
- Course name – we need to know the name of the course you would like to attend in order to reserve a place for you. In some cases, the name of the course may imply certain things about you or your previous training.
- Course date – we need to know the date of the course you would like to attend in order to reserve a place for you. This date is confirmed with you when we confirm your booking.
We collect the following payment information from you at the time of booking:
- Credit card details – if you are paying by credit card, we need to know this information in order to process your payment. Credit card details are not collected via this website.
- Invoice details – if your course payment is being invoiced to your employer, we need to know those details in order to process the invoice.
- Cancellation and Refund Policy acceptance – we need to make sure that you are aware of the requirement to pay for the course in full, for courses with fees under $1250 in total or for courses with fees exceeding $1500, payment of a $1500 deposit to secure your enrolment, and to ensure that you are aware of and satisfied with our cancellation and refund procedure.
We ask that you provide the following (optional) information at the time of booking:
- How did you hear about us – we use this information to target our advertising most effectively.
Any information we collect about you is stored within our premises in the short term, and a random sample of information is stored off site in a secure data storage facility in the long term. All information collected electronically is stored on our secure server located within our premises. Information collected through this website is stored in a secure password-protected database off site. This information is available to ASTRA staff within their secure administration website (credit card information is NOT stored anywhere) and information stored on the secure database is available only to the ASTRA webmaster (currently an employee of ASTRA).
Credit card and other payment information is destroyed immediately after use. Paper copies of information are shredded to ensure the privacy and security of your information.
Access to your information
ASTRA will, upon verification of your identify, disclose to you the personal and booking information that it keeps in relation to your booking. Where the law permits non-disclosure, ASTRA will disclose such information to you only after discussion with the Principal.
Information stored by ASTRA is available only to persons employed by the organisation. In some circumstances, ASTRA will disclose certain information about you (such as name, employer, and course bookings) to contractors retained by us as trainers. Under no circumstances will your information be disclosed to an employee or contractor who is not directly involved with processing your booking or payment or facilitating your training.
Except to the extent required by law and for the following exceptions, no external organisation or third party has any access to the information ASTRA keeps about you. Industry bodies and boards are provided with broad statistical information (such as number of attendees at certain courses), and in circumstances where your employer has paid for your training they may be advised of attendance and assessment results upon request. No further personal or payment information is provided.
ASTRA does not share, sell or provide any of your personal information to advertising or marketing organisations.
This website contains links to other websites. ASTRA is not responsible for the privacy practices or the content of other websites accessed by links from this website.
Updating your information
Any information you provide to ASTRA may be added to or updated by you at any time. You should ensure that your contact details are kept updated to minimise the risk of mail or other information being sent to an unrelated party.
Information collected by third parties
During a visitor’s use of the site, ASTRA may collect information about their computer, including where available the IP address, operating system and browser types, for system administration. This is statistical data about the users’ browsing actions and patterns and does not identify any individual. For the same reason, ASTRA may obtain information about general Internet usage by using a cookie file which is stored on the hard drive of a visitor’s computer. Cookies contain information that is transferred to a computer’s hard drive and may help to improve the ASTRA website and to deliver a better and more personalised service to clients.
There is certain information which is deemed to be sensitive at law, including for example, your race, sexual preference, criminal record or membership of a political association or trade union. ASTRA does not knowingly collect any such sensitive information about you, and will not do so unless your prior consent has been obtained.
Concerns and further information
If you have any questions about this policy or anything else on this website, please contact us and we will be only too happy to assist you in any way possible.